Refund & Cancellation Policy

At Vinektra, every custom web application, e-commerce store, and client portal is crafted through dedicated research, UI prototyping, database engineering, and custom coding.

• Initial Advance Payment: The initial project deposit covers discovery, strategy planning, design mockups, and resource allocation. This deposit is non-refundable once design/development execution has officially started.
• Mid-Project Cancellation: If a client requests project cancellation prior to final completion, you will not be charged for remaining unbilled milestones. No refunds will be issued for completed milestones already delivered and approved.
• Deliverable Transfer on Cancellation: In case of mid-project cancellation, the Client will receive all clean source code files, design mockups, and assets created up to the date of cancellation.

Due to the non-returnable digital nature of downloadable software products, ready-made PHP scripts, website templates, and downloadable design kits:

• All sales of digital downloads are final and non-refundable once the source code zip or repository download link has been accessed or delivered.
• If you experience technical issues downloading or unzipping the files, our support team will provide replacement direct links within 24 hours.

Monthly website maintenance, SEO retainer, and hosting packages can be cancelled at any time with a 14-day advance notice before the next billing cycle.

Cancellation stops future recurring charges immediately. We do not offer partial prorated refunds for mid-month retainer cancellations.

To request a billing review or project cancellation, please follow these simple steps:

1. Send an email to vinayraj.raj06@gmail.com with the subject line "Billing Request - [Your Project / Invoice ID]".
2. Include your invoice reference number, contact details, and reason for the cancellation or refund request.
3. Our billing coordinator will review your request and respond within 1 business day (24 hours).

Approved refunds will be processed via the original payment method (Razorpay / Bank Transfer) within 5-7 working days.